Refunds will be issued only under the following circumstances:
You made duplicate payments in error (e.g., you paid onsite, as well as online) and have requested a refund.
The Fingerprints By Live Scan location was closed because of inclement weather and you have requested a refund for fingerprinting services not rendered.
You cancelled a fingerprinting appointment before the appointment date and have requested a refund.
Refunds will be not be issued under any of following circumstances:
You provided the wrong ORI #.
Fingerprints are “deficient” and have not showed up on a state application yet.
You are eligible for a refund for one or more of the above reasons, but you did not request a refund within six months of the date paid.
Once fingerprints have been transmitted to FDLE/FBI, no refunds will be granted under any circumstances.
If you are eligible for a refund, please email your refund request to Info@FingerprintsByLiveScan.com
OR mail your written refund request to:
Fingerprints By Live Scan LLC
Attn: Refund Request
18101 Highwoods Preserve Parkway, Suite 220
Tampa, Florida 33647
Standard turnaround time
Our standard turnaround time to process a refund is 30 days from the date we received your refund request.
Refunds will be issued in the original form of payment (e.g., if payment made with a credit card,
Fingerprints By Live Scan will issue a credit only to the same credit card)
For all inquiries, please contact the Fingerprints By Live Scan Billing Department: (813) 400-2867